Who you deal with
Whoever replies to your first message is usually the person who ends up doing the work. It seems only fair that you can see who that is before you send it.
- 01
One point of contact
You are not handed round. The person who answered your first message keeps hold of the job, so nothing has to be explained a second time.
- 02
Told while it still matters
If the cost, the timing or the approach has to change, you hear it at the point where you can still do something about it rather than at the end.
- 03
Plain words for everything
What we are doing gets described in the words you would use for it yourself. Where a technical term is unavoidable, it arrives with what it means.